[Resolved] Samsung India — Samsung j7 prime mobile issue

Chandan ku singh

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 410209
Website:	Www. Samsung.com

Dear Team,
Once I charge my battery it gets charge 90% or more and then comes back to 85% and more. It takes 3 to 3&1/2 hours to complete charge.

Being loyal customer of samsung I bought samsung J7 prime mobile on Oct 2016 and made so many compaints, asking some solution and got so many suggestions also but couldn't find any solution. Lastly as advised by your phone officer I visited authorised customer centre for repairing it. It got repaired saying that need to change motherboard and bettery for charging issue. After doing it still facing same problem and advised again by your phone banking officer to revisit again to authorised Service centre of fixing the same problem.

Request you to pls replace my samsung J7 prime or get it resolved by not biding again to Service centre as I am residing to far away from Service centre. Need resolution ASAP!!

THANKS AND REAGRDS
CHANDAN KUMAR

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May 6, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd