[Resolved]  Samsung India — samsung j7 pro

Address:

Thiruvananthapuram, Kerala, 689695

Hi sir/ madam,

Myself muhammed nihil, from trivandrum kerala purchased a new smart phone, samsung j7 pro and the purchase date is 21-october-2017, 7:30 pm from trivandrum local store. Now the issue is that, the screen is showing a blue color and the touch is working, able to attend the calls and all. But not able to see the things. No single scratch or break in mobile screen.

I contacted samsung customer service store at trivandrum, and got a worst experience from the staff. According to their diwali offer, its clearly mentioned that the offer is valid till oct 21st, according to that i purchased the phone. Now they are telling am not eligible for the offer, because i switched on the mobile on oct 22nd. A foolish answer. And they didn't collect my phone also.

Finally they collected bill copy, but didn't get any update till now regarding the same. Please suggest me do i want to throw the phone to garbage or not. Because within 7 months of purchase the display is not working, customer service is also fooling customers.

Imei number: [protected]
Date of purchae: 21-oct-2017
Offer: deewali one time screen replacement.

Am attaching the bill copy and your offer advertisement. Please give a solution