[Resolved] Samsung India — samsung j7 pro

anand gnanamuttu

from Suchindram, Tamil Nadu

Address:

Tirunelveli, Tamil Nadu, 627002

I bought the samsung j7 pro from supreme mobile at trichy for 19000. The phone had a black dot and in a few days it starts to bleed/ started to blacken after 3 month onwards. I have started to follow the complaining procedure but there is no positive replies from samsung. They have taken everything as granted they just predicting by themselves when i told them that might be manufacturing defect then simply ignored it. I have the bill and it is under warranty. He wants me to pay 4500 for changing the screen really very disappointed and shocked

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Jan 6, 2019

Complaint marked as Resolved

No proper response till today from the first day of the Complaint

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 29, 2018

Updated by anand gnanamuttu The number is, Dear Customer -Thanks for availing Samsung Service. Amount Payable against your Request No. [protected] is INR 4409.00

Dec 03, 2018

Updated by anand gnanamuttu I have given the customer care number but no response till now.

Dec 31, 2018

Updated by anand gnanamuttu No response till now but it shows that the Complaint is resolved really very disappointed with such poor behaviour and response...

Verified Support

Jan 07, 2019

Jan 16, 2019

Updated by anand gnanamuttu What is the use of the customer care number after I have been made to pay the amount though the mobile is in the guarantee period