[Resolved] Samsung India — samsung j7 pro - defective display | |
I bought the samsung j7 pro before two months. Last week the display was white at one side of the mobile, but all other options were working properly. Slowly the white screen become multi-color and it spread across and display is completely gone. I gave my samsung j7 pro to the samsung service centre and they are charging 4700 rs, thought it's in warranty period and was saying that display will not be covered in the warranty. There was no physical damage. Not even a single scratch and it's purely the manufacturing defect or the product quality issue. Why should i pay for this issue? I called the customer care for more than 7 times and they responded saying they escalated the issue to the higher official and they will get back to me. It's been 4 days no-one contacted me and i am following up daily but there is no improvement in the status. Still i didnt get my mobile back from the service center too. I would recommend people not to go for samsung and get frustrated like me. : ( Was this information helpful? | |
Dec 19, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 16, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
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