[Resolved] Samsung India — samsung j7 pro touch issue

Devender@123

from Rewari, Haryana

Address:

Rewari, Haryana

I purchased samsung j7 pro date-16/10/2017 from the mobile world rewari. I have been facing keyword touch problem from 06/12/2017. I submitted and complaint regarding this problem. They change folder, mother board and software update again & again. Three times with job sheet and 3 times without job sheet. Your technical engineer monu yadav puzzle, they change folder etc. Change again. They commit me every time for better solution but i am still facing same problem. After tried total 6 times the situation is same. So i cannot gonna receive the same handset from 22/03/2018. So please initiate my refund as per invoice immediately. From last three days i have been communicated with miss kamna regarding same problem but still not get any solution or satisfactory answer. She only says wait wait or wait every time. I already mailed invoice to miss kamna as per she need. My last job sheet no,.-[protected]

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Apr 26, 2018

Complaint marked as Resolved

Balance Refund by samsung

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Devender@123

from Rewari, Haryana

Samsung always blackmail me.
Samsung mere phone ko 2 mahine se Repair kar rha hai or lggatar apni technical team ka hwala deta hai, Har bar new commit krta hai or fail hota hai.Mere ko apni taraf se handset ok krk handover krta hai bar bar ki aap chlao problem ho to dobara aana, or apni application ko close nhi krta mere se advance signature le rakhe hai jobsheet par or ussi jobsheet pe pagal bnaye ja rha hai, Last jobsheet pe kaam krte huye 10 din ho chuke, Mere samsung ne 25 se jyada chakar lggwaye service centre k.Samsung ne cheat kiya hai mere sath, Samsung team bolti hai aapk handset ki 3 mahine ki warranty increase kr dete hai, Jbki warranty se he pareshan hoo mei, Aise aise solution samne rakhta hai samsung.Mei samsung se jab tak ldunga jab tak mere sath insaaf nhi ho jata.I wants Refund my balance because i am not believe in Samsung support