[Resolved]  Samsung India — samsung j7 pro/screen quality issue

Address:

New Delhi, Delhi, 110085

Complaint reference no.[protected].

I bought samsung j7 pro in aug 2017 and it has stopped working, i went to customer care center where i was told that screen of your phone is damaged and will get changed and for that i will have to pay. I asked them please show me where it is physical damaged the could not satisfy me as there is not a single scratch on my phone. I was asked to contact customer care. I wrote everything to customer care, i got a fixed reply not any solution, it compelled me to write you about my problem. Sir i am attaching pictures of my device and even you will not find a single scratch on my phone. I am a very old customer of samsung products and always rely on samsung quality. I trust you will provide any solution of my problem and help me out.