Samsung India — Samsung j7 replacement warranty

Address:

382007

On 7th decemeber, 2015, i bought a samsung mj700f/dd mobile phone through amazon.Com with one year warranty. Last seven month the phone was working fine, on 6th august, 2016 around 9am the screen went black and the display has gone.

Immediately, i approached samsung authorised service centre, 101, haveli arcade, opp suman tower b. H domino's pizza, sector 11, gandhinagar (Samsung registration no. [protected]). The person in the service centre open the phone and informed me that, the display panel has broken and it will not cover under warranty.

I approached the samsung customer care (Ref. [protected]) to resolve this issue. The customer care executive also replied the same and suggested to pay to replace the damaged display panel.

Since the display panel is the internal part of the phone, how can one damage the display panel without damaging the outer cover. I suspect that, the amazon had sold the defective product to me. The samsung is providing worst service to the customer and suck the money from the customer in all the possible way.