[Resolved] Samsung India — Samsung j7 service delay for my mobile | |||
I am using samsung galaxy j7. I give it to the samsung service center lalbagh road bangalore:27 on 14/11/2016 due to screen flickering and it was under warranty. They said they will call with in 3 or 4 days but i didn't get any call from service team so i visited on saturday (19/11/2016) they told they did not got part it will take up to again 3 or 4 days but no response. Again on 24/11/2016 i called service center they are telling same think they didn't receive the parts so it will take up to again 3 or 4 days and sorry to say the lcd display is out of stock!! You need to wait for 25 days. What am i supposed to do now? I already spoken with samsung care ppl and they are also tell same story "lcd display is out of stock" how many days it will take you to send the parts to service center? Otherwise pls refund my amount or deliver a new phone. Complaint reference number:[protected] Samsung registration number:[protected] Was this information helpful? | |||
Dec 27, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 26, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
2 Comments | |||
Comments
I was give my mobile in service centre arrah bhojpur bihar before 10 days but any response not send me from samsung service center plz give any reply i have attach my receipt bill no pic
Reply
same problem with me and no one can answer me.no one can give exact date for replacement of LCD screen.
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