Dear sir,
Sub: complaint on failure of samsung led tv - 3255500 purchased through m/s venus electronics, karur
Ref: service request no : [protected] and service order [protected]
I have purchased a samsung led smart tv with good faith for a value of rs 33, 998/- during deepavali 2014. The tv was working well all along and suddenly we observed “ghost” pictures and white lines appearing on the tv. A service request was made on 17 th aug 2016. Subsequently, your service personnel came, inspected and to my shock, informed that the panel has failed. They also informed that the cost would be around rs 18000.
Since the tv got failed within a short period of one and half years, i was under total displeasure and contacted customer care centre at chennai and requested for free replacement of the defective panel. The customer care personnel promised to do their best as the failure is very much premature red. Meanwhile to my surprise i received an sms from samsung stating that the issue is resolved which is not so.
Hence i once again request you kind the resolve the issue at the earliest either by replacing the panel or the tv at free of cost as failure has happened so early, may be attributable to certain manufacturing defects.
Yours failthfully,
S. Ravichandran
Dy general manager
B-2 tnpl colony
Kagithapuram (Po)
Karur 639136
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