[Resolved] Samsung India — Samsung LED TV - Complaint no [protected]

nileshpethkar

from Gurgaon, Haryana

Address:

Latur, Maharashtra, 413512

I have purchased Samsung LED TV (Serial Number - 0A4B3PAH904336) on Flipkart on 21 Oct 2016. Within 2 months this LED tv got a dark spot on the screen. All most 5cm from top side. This TV neither damaged or dropped, there is no such sign on the TV also still Samsung person saying this is damaged and I have to pay Rs 15000. They are trying to loot me in the name of damage product. Where as they have shipped manufacturing defective product to me.

When engineer visited I asked him to show me where is the damage part, he even took pictures of the same but he was not able to show the damage. They just want to rob me. Being samsung customer so far this was the worst service given by them.

I request you to please check this complaint and do the strict action against them.
Also Samsung engineer open my TV three times and now because of that more dark horizontal lines are coming on it. It was completely from there side and they are not ready to take responsibility for this. PFA pics.

Complaint no - [protected]

Thanks & Regards,

+2 photos

Was this information helpful?

No (0)

Yes (0)

May 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Mar 16, 2017

Updated by nileshpethkar Issue still not resolved. Once I received the call but after that I haven't got any update on it? Waiting for big brand to respond.

Mar 21, 2017

Updated by nileshpethkar Please provide the update.

Related Samsung India reviews

View all 18888 Samsung India Reviews

Comments

dhanupatil

from Satana, Maharashtra

My mobile very high heating & hanging problems please help me

Samsung India Customer Care's response, Mar 20, 2017

Verified Support

Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd