Samsung India — samsung led tv - installation and customer care service - extremely poor service

Address:

Bangalore, Karnataka

I have purchased an led tv from samsung website directly and it had been delivered on time. For installation have been following up with customer care innumerable times...in vain!!

Followed up many times with customer care placed request, raised a complaint to get an idea what time engr would be visiting and till now just wondering whom should i contact as their customer care is itself not in position to tell me who would be visiting and at what time.

Sitting at home and awaiting for the engr

Help!!!
Archna