[Resolved] Samsung India — samsung led tv ua40j5100 | |||
Hi, I am working in an organisation. We purchased 7 nos o[censored]a40j5100 samsung tvs on 14 jul 2016. Now as per the statement of the samsung technician, the panel of the tv is defective. This panel has become defective after 23 months of purchase. Now the technician says that this tv is out of warranty and he gave an estimate of rs.27722.70 for repairing this tv. I did not expect this much of short life of samsung product. We keep on purchasing your tvs after purchasing this lot with a hope of expecting good quality and durability of the product. Now we are forced to loose our hope on samsung tv regarding the durability. Our officials are wondering that how we will spend a sum of rs.27722.70 after 23 months of purchasing a tv. I want to convey this to ceo of samsung india / global. Please help me with their mail id and contact number. Job reference number is pi 001 dated 15 may 2018 Thanks. Loganathan r Was this information helpful? | |||
Jul 8, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 05, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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Thanks.
Loganathan R
Madras Club
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd