Samsung India — samsung level u bluetooth

Address:

500045

Dear Sir,

I have visited the Samsung Service centre on 24.08.2019 to get repair of my Samsung Level U Bluetooth which was purchased on 02.10.2019 as the same is covered under warranty. The problem of the Bluetooth was the call volume is very low and cannot hear from other person on the phone. Samsung Service Centre, Secunderabad has registered the complaint with Job Sheet No.[protected] and informed me to speak with call centre[protected] to know the status of the product as it will not cover under warranty due to Impact Damage.

On 24.08.2019, Mr.Venkat from Chennai has called me and informed that due to below reasons the warranty will not be covered
• Rubber attached by Samsung has got opened due to usage.
• I have used the glue to make the rubber stick to Bluetooth.

I have argued that customer will not open the rubber and due to usage of cheap quality glue by Samsung the rubber on the Bluetooth is open and there is no connection between the rubber and low call volume for which he has agreed that there is not connection but due to company policy they will not accept. I have demanded for repair of my product or replacement of product and he informed that the matter has been escalated and I will get call on 26.08.2019.

During the conversation with executive on 26.08.2019, he has demanded to submit the original box for replacement but I have asked him to show the conditions that the box should be submitted for replacement then he became silent and informed that since I have applied glue to stick it and rubber is open the product is not covered under warranty.

I need to make my point in this as below
• Company has never informed that the product will not covered under warranty if rubber is open or if we apply glue.
• There is no connection for the problem (Low call volume) and rubber open
• Samsung has used cheap quality glue and due to that the rubber is open.

I request you to go through my request and do the needful for replacement of Bluetooth or refund the amount with interest from the day I have purchased.