[Resolved] Samsung India — Samsung Mobile (A5 2016) | |||||
I bought a phone last year June, 2016 and it started creating problem before the warranty period ended. Battery drains out at 30% and phone gets switched off. I showed it to the service centre and they mentioned there is no problem with the battery and they updated the phone. When I got phone back, the problem wasn't resolved and now the phone was getting switched off at 45-50%. When I showed them, they mentioned that it is not under warranty period and I will be charged for the battery issue. When it was under the warranty period, they did not rectified and now they are telling me to pay. They were waiting to finish off the warranty and charge the customer. Worst service from Samsung. Very disappointed. Was this information helpful? | |||||
Aug 29, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 08, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||||
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