Samsung India — Samsung mobile blast

Address:	600041
Website:	www.samsung.com/in/home

Sir,


Myself vijin mathew varghese writing behalf of my wife who was actually affected with the mobile we bought from the samsung showroom 1.5 years back model number a3 which is of cost rs 20k.


We bought this mobile because of the brand name and expecting the same quality from the brand. But we experienced a very bad experience with the product last day. Just escaped from the horrible situation of the mobile getting blasted.


Last day my wife was talking on the mobile and suddenly she experienced the mobile getting enlarged on the middle of the panel that too to the front screen and she suddenly switched off the mobile. When we saw the mobile it was just going to blast from the from screen. It is now in the curved, enlarged position.


When we shown this to the samsung showroom and raised the complaint to the samsung customer care they are asking us for the repair and pay for the service as it cross 1 year. My biggest concern is the statement given by the showroom people that all the samsung inbuilt battery models have same issue even there showroom exhibition piece have the same issue multiple time and replace.


The reason they are telling is the over charging. Here i want to raise the concern that the samsung brand is not capable of handling the 100% charge disconnect case and also even they are producing and selling the products to the customer which is having the basic issue of getting blasted if over charging or any issue with battery. This will cause the damage to customers ears, hands, eyes or even life. Think if it was in my kids hand where he don't know what was happening and end up in blasting. I cant even think of that situation.


And the branded companies are so easily taking this technically faulted products to indian market and customer with out any care. I have not handed over this to any service centers or any other people as i would like to put this forward to indian judiciary and ban the samsung models which are not capable to handle the technical challenges and wrong products.


Please need your help in solving this case upto end. I have the receipts, complaint numbers, conversations, images and the actual proof in my hand, we have never used this mobile while charging or not done the charging overnight or not put in water which every people usualy ask. Hence i am not handing over to service centers until this is forwarded to the court.