Samsung India — samsung mobile

A Bhat

from Mumbai, Maharashtra

Address:

Mysore, Karnataka, 570017

One of worst service provider ever i have seen. Samsung will see all possibilities to avoid warranty repair. Best reason to escape is that water log, water entry and so cannot be covered under warranty! Only, we will receive regret mail from them.

I did lot of correspondence with samsung thru mail (Mail ref: [protected]). They are not bothered to sort out my problem other than to send regret mail.
Corresponded with local mysore service centre [protected]- revanna`s care, mysore-23, bill no[protected] dtd 19/9/19. They are not even interested to provide repair quotation.

1) how to get my mobile service under warranty basis?
2) can i go to local consumer court and indicate whether my complaint to be on service centre or on samsung?

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 11, 2019

Updated by A Bhat Against my above complaint, some one spoke to me from Samsung customer support. As per the discussion, again I am handing over my defective M30 mobile hand set to our local Samsung authorised service centre for checking and fresh report. I am expecting my mobile to be repaired under warranty.Please intimate your service person in Mysore also for further process ( Revanna's care)