Samsung India — Samsung mobile display issue

Address:

400072

I purchased a samsung j7 mobile in the month of april and at the end of july month screen got completely black. I reached out to nearest service center in andheri. A service center person said it will cost around rs.7500 to fix it, though my mobile is under warranty. I called up the service center & customer care they are saying mobile not cover under warranty because of mobile alignment is cross. First thing please certify mobile are untouched, without dent without scratch so how it is possible mobile alignment is cross?? I already highlighted on mail by samsung web site but still no response. Its almost 15 days pass there was no call or any kind of intimation from samsung service center. Poor customer experience and then i was speaking the guys stating its covered under warranty and why should i pay? I need my mobile fixed or replaced, i will not pay any single rupee as its covered under warranty!!