[Resolved] Samsung India — samsung mobile edge 7

Jasvinder209

from Chennai, Tamil Nadu

Address:	Bareilly, Uttar Pradesh, 243122
Website:	www.samsung.com

I have purchased mobile samsung edge 7 on 15.10.2017.
Serial no. Rz8h90b4qze ([protected])

The company is claiming the mobile is water resistance in the rain, shower or the pool for up to 30 minutes in a depth of 1.5 m or below is false.

The water entered in the mobile with in 15 seconds when my wife put the shorts of my son in a bucket carrying water. Its display and front camera is not working.
Service center has said that it out of warranty. Its warranty has expired 8 days before.

I have already lodged complaint with samsung vide complaint no. [protected] dated 23.10.2017.

I need replacement of mobile or register a case against the company in the court. The company has cheated lakhs of customers by making false claim of meeting specifications ip 68 water and dust resistant.

I want to lodge the claim against the company for an amount of rs. 2.5 crores for cheating all its customers.

In case of no immediate replacement i want to fight the case in consumer court.
With regards

Jasvinder singh
Mobile: [protected]

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Nov 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 24, 2017

Updated by Jasvinder209 I have purchased mobile Samsung Edge 7 on 15.10.2017.
Serial no.RZ8H90B4QZE([protected])

The company is claiming the mobile is water resistance in the rain, shower or the Pool for up to 30 minutes in a depth of 1.5 m or below is false.

The water entered in the mobile with in 15 seconds when my wife put the shorts of my son in a bucket carrying water. Its display and front Camera is not working.
Service center has said that it out of warranty. Its warranty has expired 8 days before.

I have already lodged complaint with Samsung vide complaint no. [protected] Dated 23.10.2017.

I need replacement of mobile or register a case against the company in the court. The company has cheated lakhs of customers by making false claim of meeting specifications IP 68 water and dust resistant.

I want to lodge the claim against the company for an amount of Rs. 2.5 Crores for cheating all its customers.

In case of no immediate replacement I want to fight the case in consumer court.
with regards

Jasvinder Singh
Mobile: [protected]

Oct 24, 2017

Updated by Jasvinder209 The correct date of purchase of mobile was 15.10.2016
Serial no.RZ8H90B4QZE([protected])

Verified Support

Oct 25, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Nov 04, 2017

Updated by Jasvinder209 I have been contacted by Samsung office and no solution has been provided to me by the Company.

You are requested to submit your reply in writing so that with your reply I should pursue the case in consumer court against the company.

You are immediately requested to reply at the earliest.
Reply

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Comments

Jasvinder209

from Chennai, Tamil Nadu

I have been contacted by Samsung office and no solution has been provided to me by the Company.

You are requested to submit your reply in writing so that with your reply I should pursue the case in consumer court against the company.

You are immediately requested to reply at the earliest.

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jasvinder209

from Chennai, Tamil Nadu

You are requested to replace the phone due to water went in side it leading to the failure of company claiming IP 68 water and dust resistance.

Please give your reply in ink otherwise I am pursuing the case against the company for their failure to meet IP 68 specification of water resistance in rain, shower or the pool for up to 30 minutes in depth of 1.5 m or below is false.

I have already lodged complaint with Samsung vide complaint no. [protected] Dated 23.10.2017.

Still I am waiting for your reply in writing from Samsung India Customer Care's response, Dated 25th October 2017

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd