[Resolved]  Samsung India — Samsung Mobile Handset Issue

Address:

400101

I have visited Samsung Authorized Service Centre (S.G. Infotech - Borivali- Mumbai) today. My mobile( Galaxy J7-6(New 2016) display was blinking and then getting blank.
I expected to have a quick resolution to my query since my handset is hardly 6 months old. After making me wait for more than an hour in the Service centre, customer care executives (Jay Shendge & Meghna Bane) have informed me that spare part is not available and they will keep my handset for 8 days for repair and they can not give any stand by handset as well.
This is to me is highly unprofessional and casual approach by your executives as they are not bothered about customers` feelings and their sufferings. Moreover in today`s high tech fast world, how come Samsung can make their customers wait for 8 days without providing a back up/stand by handset, when your 6 month old handset has such technical problem( let me confirm that there were no physical damage to the handset).

Customer care executives at S.G. Infotech were highly unprofessional and were neither willing to listen nor were having any solutions to my problem. They have not even mentioned date of delivery in the service request form attached herewith for your reference.

I expect an early resolution to my issue since I am feeling disconnected to the world.
Regards,
Chinmaya Mohanty