Samsung India — Samsung mobile model z130

Address:

Kolkata, West Bengal, 700042

Repeated failure of repairing Samsung mobile Z130 model IMEI - 357394/06/950145/6* purchased levied Tax Invoice FEBG/[protected]@/602176 dated 31.07.2015 from your Ballygunj Phari showroom Sovona Mitra 6:17 PM (19 hours ago) to scare.samsung Dear Sirs, , The above mobile has the problem of not working on Wi-Fi mode and we have been running pillar to post with the retail outlet, as well as, your service centre without redressal of the complaint. We approached the retail outlet around 15th November 2015 but facing the problem called your toll free number to locate your service centre at Garcha Road & Hazra Road crossing, in the second week of December.The set claimed to have been reloaded with relevant software was given back to us. But the set did not work.It showed perpetual loading going on, frequently showing network error and prompting try again.This went on for 2 days. On the 3rd day, my wife and I both went To the service centre again.We requested the executive in- charge to please call us after the all was set right and even the loading was completed.We pleaded please do not make us run around, as both o[censored]s were senior citizens and effort was strenuous for us. There was no communication from the service center, I called the service centre on the 12th instant and was informed that the set was corrected and my wife went to collect the same today. On her return, we find that same problem of perpetual loading persisted. Hence, this e-mail to you. In all probability, this is a defective set and requires to be replaced. As retired persons having invested our hard earned money, We feel extremely disillusioned. Please do arrange replacement and inform. Awaiting in apprehension, Pradeep Kumar Mitra & Sovona Mitra Mo: [protected].