[Resolved] Samsung India — samsung mobile note 8

[email protected]

from Dehra Dun, Uttarakhand

Address:

Dehradun, Uttarakhand, 248001

I have purchased note 8 from hongkong after using for three month it automatically get dead not charging nothing no response from the phone when i took my mobile to the samsung customer care in india they told me they will charge 20, 000 to 22, 000 rupees to repair it i told them i got a international warranty still they say that if you want to get repaired in within warranty period you have to take it to hongkong not in india.

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Apr 26, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 25, 2018

Updated by [email protected] I have talk with customer care online they have given me the contact details of customer care for Samsung who deal with international mobile but it is in Delhi . They have told me to take my mobile to Delhi. Then i don't understand i have to my mobile from Dehradun to Delhi in my own expense and I'm sure they will not fix my mobile with a day so i have to stay in Delhi. ??

Verified Support

Mar 26, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd