[Resolved] Samsung India — Samsung Mobile Phone J7 , Spare part not available for past 20 days in Vijayawada

Gururaj.joshi

from Hyderabad, Telangana

Address:	Krishna, Andhra Pradesh, 520010
Website:	www.samsung.com/in/support

Dear Team
i have given my Mobile phone for warranty repairs at Smart Tele Services, Opp Nirmala Convent, Vijaywada, Job Order Number 11593 dated 21/11/2016.
Its been 20 days till today and every time i go to repair centre / call them they claim that spare part ( SCREEN DISPLAY ) is about to come from Noida
in case my understanding is right Noida is in India and should take appx 5-7 days to supply the part
For 21 days the mobile phone is kept under repair causing severe hard ships to me, i would like to Urge samsung to refund my amount with compensation as your team has failed to deliver timely services
[protected], gururaj joshi

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Jan 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd