Samsung India — samsung mobile sales business

Address:

RG Complex Sector 8 Rohini, 110085

This is in continuation with our earlier males on the subject in which we had brought to your notice the irregularities and partiality with lack of transparencies in the distribution of samsung products at the distributor end the text of first of which is reproduced below

We have adde4d to to the irregularities in the later part of this mail to update u further

• this mail i am writing on behalf of one of the retail outlet of dealing in the sale of samsung mobile phones in rohini delh named gupta telecom sector 8 rohini delhi who was awarded gold medal by samsung, india for the outstanding sales
In case u have left samsung company, kindly do me a favour by forwarding the mail to your present counterparts

We had been getting our stocks from one of the distributor named brtr communication pvt ltd for whom we had complained earlier also for the irregularities and partiality and the distribution issues raised by us which was settled after the persuation by the company executives that it would not happen in future

But now we had refused to take stocks from the present distributor for last two months because the distributor through their sales person has been found indulged in malpractices and selling the stock which is in demand through some of his pet outlets by getting some commission from the outlets

Now let me come to the point by exact issues

The area has a weekly off on monday where as the distributor has its weekly off on sunday creating a problem of getting stocks on sunday which is a working day of the market

The distributor has lack of resources of supply and as such supplies the stocks only on the next day of the order

The distributor or their sales person is indulged in favoring some outlets may be probably getting money or commission from those outlets and it has come to our notice that they have given us some models in less quantity than the other outlets which can be verified by checking the stocks delivered by them for the models of samsung like a2 core and a10 and was sold through these outlets in the other market and the sales man or the distributor seems to have taken money on these models

We had been denied our due share for past six months which was brought to the information of the sales authorities of the company but every time we were assured that it would be taken care of but no action seems to have been taken including the zsm of the company

Even the pre booking stocks of s10 plus - one tb were not delivered to us in time and we had to purchase it from the other outlet at a higher rate and give it to the customer only after 15 days of the launch when the distributor failed to deliver it and the distributor gave it only after that which is still lying with our outlet. All this can be verified from the records

Even the financial position of the distributor in terms of credit facility seems to poorer than other distributors and has been all the time asking for the post dated cheques although last time it was settled that we will not be giving post dated cheques and there was a fifteen days credit facility.

Even our credits for the months are not paid in time and are delayed and credited at a later date.

Although we had not taken any stock from them for last two months and our post dated cheques were cashed by them and our money was kept by them for more than one month for no reason and was transferred to our account only after forcing them to do so

Even we were not supplied the demo phones and dummies of the upcoming phones so that their sales [person could sell them through other outlets by taking money from other shopkeepers

They are billing the stocks in the name of some of the dealers who are in composition and not even paying gst

We had requested for the change of our distributor but zsm even after assuring did not do so may be he seems to have some favours for this distributor for reasons best known to him

Is it compulsory for us to purchase the stocks from a distributor with whom we have so many issues

Zsm mr ankit aggarwal two months back assured me to come with the laptop and clarify the things but he could not keep the promise may be because he would found our complaint as genuine

I hope an independent inquiry would be conducted by the company and the area of this distributor would either be changed or the distributor itself would be changed at least for our outlet to save us from such problems because of which we are not purchasing the samsung mobile phones from this distributor for last two months

Hoping for an early action in the matter

With warm regards

Jatin gupta
Gupta telecom
R g complex
Sector 8 rohini
Delhi, india

Now let me put up some more issues
• it appears that samsung india seems to be at the mercy and will of some of its sales executives who have the monopoly over the distribution and could force any of the retail outlet to be forced to take any stock and their own nears and dears or the favorable to get seem to be getting the stocks of their choice with all favours to the distributor who is near and dear to them even if the samsung company may incur any loss
• the said distributor has been forcing im proportionate socks through its sales person who in the name of sale in for the target and to get the payout of the target had falsely added stocks to our outlet which has increased to the tune of fifty lacs which can be seen from the record
• even after the intervention of the ceo from korea the samsung india sales wing failed to take appropriate action and even did not bother to conduct an inquiry into the allegations leveled above and still carrying on same practices as was being done by them earlier supposedly to save some of the responsible executives of the company who might be at the helm of affairs
• they did not even bother to find out the reasons for non purchase of any stock for last three months by our outlet even though we had been carrying a business with the company to the tune of 3 crore inr in a year
• rather they withdrew the promoter without withdrawing the samsung mobile phone stocks purchased from this dealer from our outlet even though the outlet where in our outlet despite sales for last three months still withhold your stocks to the tune of more than ten lakhs of inr
We again request to conduct an independent inquiry by your research and r & d staff or some people who are not attached herewith and punish the guilty with appropriate punishment

At least we request u to change the area distributor and see the change or boost in your sales with immediate intervention at your end as promised

Thanking you and hoping for an early and appropriate action in this matter from korea side

With warm regards

Jatin gupta
Gupta telecom
Sector 8 rohini
Delhi
India

 
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