[Resolved] Samsung India — Samsung mobile /sl no- rz1g12rw6wx

Amalendu Nayak

from Kolkata, West Bengal

Address:

Paschim Medinipur, West Bengal, 721101

Dear Sir,
This is to inform you that, on 19/05/2017 i have submitted my Mobile (S/N- RZ1G12RW6WX ) regarding simply issued of charging problem with estimated of Rs.550 approx. but on 20th May-17 on 04.00 P.M informed that that should be mother board problem and that estimate will be 8.5K, as per reply i have not needed more expenditure of 80% of mobile invoice price. Than went to on 22/05/17 and also receive my handset.
When i left the care one person (samsung Care) exit out main gate and taken my invoice and something write on it.
At this circumstance my set totally waste when that was not broken, not dump in to water not short circuit.
Told me at this situation my hand set in more? It's use and through?

My Complain Ref. No- [protected] dated - 22/05/2017 as per conversation with customer service.

Thanking you,
Amalendu Nayak.
[protected]

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Jun 23, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd