[Resolved]  Samsung India — samsung mobile total cheating using samsung brand name & taking money

Address:522001
Website:[email protected]

Hi/madam.
I had taken a samsung mobile of guru 1200 at the date of 21/10/2017
I am using my mobile
Since from nov 10th my mobile is not working and any sim inserted no signal showing & showing no simm inserted
At that dday i had gone to retailer shop & shown to shop owner he sent a sales boy with me to samsung autorized service centre at (Brodipet 4/10 guntur (Ap) 522003 — ph no —
In service centre he checked my mobile & told it is not in warranty it will costs — (450) — for mobile unlock
I had talk to incharge person name — (Mnb maleswara rao i'd no — [protected] cco) he only check & talk us & told it is not in warranty it costs (450) &: last 3 months before also for my blue tooth hm 1350 also same in warranty for ear speaker not listening complaint
Service centre asked it is not in warranty & it costs * (650) — fornew blue tooth only (900) repair (650) mobile costs 1150 repair (450) cheapest & cheating service in guntur (Ap) they r using ur (;samsung) brand name at taking money so many customers r shouting there for irrecleus response & not in warranty & taking cash cheating all
Plse not my mobile so many r shouting & facing so many problems from authorised service centre

At today one of the samsung service madam call us
She also told same not in warranty
Frnds customers 1 thing there is no problem for this mobile or for service it costs — 100 — or
I will take another company mobile
But 1 thing is samsung is selling brand name sales only for cash
Not for quality & not in service
Total problems
So many people are facing so many problems in service
What they know
We are in guntur ap
They are in delhi
We are middle class people
They want sales
Once visit service centre
So many issues
No body is not responding
Take care & take good decision
We want brand — we are band
Thanking u all
Venkat
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Dec 15, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Nov 13, 2017
Updated by GOLDNGOLD guntur
I am posting not for decrease Samsung brand name
Only facing.my problem issue & wasting my time
Thanks all
Verified Support
Nov 14, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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