Samsung India — Samsung Note 4 restarting issue

Address:

411017

I bought my Samsung Note 4 mobile on 24th or 25th Dec 2014 in Bangalore. Since then it was working fine until this Feb 2016 (one year warranty period expired).

Since Feb 2016, the mobile started getting slower day by day and even sometimes getting restarted without any reason. Sometimes it didn't even start. I had to pull out the battery and put it back to get it started.

I took my mobile to Samsung Mobile Service Centre in Kalewadi Phata, Pune (Prayag Services). On my first visit, they just told me that the power source needs to be replaced and there is no other issue with the mobile. So, I got it replaced by them and they charged me Rs. 2174. I got a warranty for the part for 3 months.

Later, just in 1 or 2 days my mobile started giving the same problem. Infact, this time more frequently it was getting restarted and it was getting in to downloading mode. So, I took my mobile to the same service centre. They kept my mobile for about 7 days (initially they said 1 day, later kept on extending the date). I had to leave the country for a week or 10 days due to some work and asked my friend to take the delivery of my phone. When he received my mobile, he found that the screen is damaged. But, they won't take the responsibility of this. Moreover, they say now the motherboard needs to be replaced and it costs my another 13000/- more.

This is completely unfair. First they replaced a part with a 3 months warranty and later they say motherboard is damaged. Moreover, they damaged my mobile screen( LCD Display). Now the mobile doesn't respond at all.

The staff is so irresponsible, especially OM (person working there).

Please help me get this issue resolved. I feel completely betrayed by the service centre.

Thank you in advance