[Resolved]  Samsung India — samsung note 5

Address:

140603

Hello,

I purchased a samsung mobile galaxy note 5 on 21/11/16 from chandigarh and almost after 6 to 7 months, i started facing battery issues. It started heating a lot during phone calls and charging time. I went to one of your service centre, without even looking at it, they told me "sir garmi bahut hai" don't worry.

Last week, it started getting worse for me. I noticed the battery draining from 100% to 0 that too without warning in about 3-4hours o[censored]sage. I contact live chat support, whatever steps they told me i followed.

And finally, yesterday evening, while charging the phone, i noticed the back cover was a little abnormal i immediately removed the charger and found that the battery started swelling.

Today i went to sector 22 service center in chandigarh, and i found the staff non-cooperating to which i asked them about regional service managers no. But they handed over me that card "pic attached" and asked me to call on that no. I called and to my surprise, i was talking to someone in their premises only. That how you treat your customer who bought high-end phones from you.

I asked mr. Umesh who was at reception to give me no. For samsung officer to which he then refused and ask me to meet mrs. Gosawmi who was supposed to be their head.

I talked to that lady and very casually she told me to submit the phone so that they can replace the battery to which i refused as i was not convinced. I also asked her to give me the no. And she refused and arrogantly told me to call at customer care no. Her rude and arrogant behavior really made me upset.

For samsung:

1. As a customer, i am not satisfied with the service centre attitude. (For the second time)
2. Now i dont want my phone to be repaired as i have lost trust in samsung note devices as an example was note 7 the blasting phone.
3. Why samsung is pricing the devices so high when they don’t know how to treat their premium customers.

Buying samsung phone was my biggest mistake. I think you should learn from apple what customer dealing is.

Now they only option i have is to take this phone as a loss for myself but to highlight this issue online so that people should know the kind of bombs you are making with your devices.

Thanks