[Resolved] Samsung India — Samsung note 5 dual sim mobile display line problem

vds1969

from Satara, Maharashtra

Address:	Satara, Maharashtra, 415001
Website:	Samsung India

My name is Vidhyadhar Shinde from maharashtra.
My contact number is [protected]
I have note 5 dual sim mobile.
My mobile was purchased on 12/02/2016 & is in full warranty.
Mobile serial no. is RZ8H11NFEMA.
My jobsheet no is [protected] & Referance no. is [protected]
I was submited my mobile to service center on 21/7/2016.

After 5 months of purchasing the mobile it detect display line problem then i was give it to service center in satara, maharashtra. On enquiry at customer care they told me that company passed to give refund date is 12th aug and till date they don't give me the replacement mobile/refund cheque and customer care is also not good. They don't provide me the sufficient information regarding to refund. Also they always tell me to contact service center. But on contacting service center they tell to contact customer care.
Please resolve my problem as soon as possible.
Thank you...

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Oct 15, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 10, 2016

Updated by vds1969 Resolved, thanks...

Verified Support

Sep 14, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd