[Resolved] Samsung India — Samsung oven model: CQ138S-G/XTL, SERIAL NO: A3857YAZC00130T

Suzannekhongwar

from Shillong, Meghalaya

Address:

East Khasi Hills, Meghalaya, 793004

I gave my product since april/ 23/ 2016, and the samsung authorised service centre till date has not updated me with regards to the condition of the product. The problem was the power switch of the oven but no word has been given to me till now when i enquired. The excuse was always that the engineer is not in the office so they cannot give me any assessment. I believe that this is a vy irresponsible behaviour and very unprofessional and make customers lose confidence in the Samsung Brand name.

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Sep 30, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 26, 2016

Updated by Suzannekhongwar It has been more than three months and the service centre after i wrote a complaint informed that there is no pcb to replace the one which is damaged. I see a lot of other complaints relating to the same issue. Why is samsung not providing the spare parts? If this is the case then customers for future reference should be made aware of the fact before they buy the product, that once the pcb is damaged then oven should be discarded.

Verified Support

Aug 26, 2016

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,

Verified Support

Aug 29, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd