Samsung India — samsung panel issue

gurrala anil kumar

from Hyderabad, Telangana

Address:

lawson bay, 530017

HI Samsung Team,

It is very much difficult for me to pay 11, 000 rs . If i am really capable to pay 11, 000rs . why i need to choose Samsung panel replacement with that cost and 0 warranty . Better i can go for new MI TV with that cost for 2 year panel warranty. You guys need to understand customer situation . i have already invested high amount on Samsung TV 60000/- rs and with in short time you guys demanding again 11, 000 rs for my panel repair. actually my issue is very small compare to you cost. Please provide me better service. otherwise 60, 000 rs Samsung TV need to exchange for 5000rs. Really it is painful for customer like me . But due to your worst service . i dnt have another option for me. I hope you provide best solution for me.

Thanks,
Anil kumar

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Samsung India customer support has been notified about the posted complaint.

Jul 18, 2019

Updated by gurrala anil kumar Dear Mr. Kumar,

Greetings of the day!
We acknowledged your concern and apologize for the issue you are facing with Samsung Television.
We have highlighted the concern on priority basis. Please be assured that our team members would get in touch with you shortly for resolution of your concern.
You are our valuable customer and we appreciate your patience. The Reference number of your email is [protected].