[Resolved]  Samsung India — samsung phone

Address:

New Delhi, Delhi

Please be informed that i bought a samsung mobile metro 350 on 25th october 2017 from najafgarh delhi (Archit communications), which went blank after hardly 4 days o[censored]se and when i approached the seller i was advised to be in touch with the service centre of samsung who eventually directed me to hcl services ltd situated at c-5, 1st floor, main road, janakpuri, delhi - 110058.
This service centre advised me to come the next day and also said that problem might be related to sim card and returned the set. But when i changed the sim same problem recurred. So, i again visited the service center next day and they checked the mobile and said it’s a software related problem and they are loading the software and after struggling with the mobile for more than 2 hrs told me to submit the phone along with the original receipt and asked me to bring the packing of the mobile so that they can replace it and gave a receipt to that effect. So i revisited next day (Viz., third day) and a young lady at the service centre assured me that next day i will positively get the replacement of the said mobile and i should come at 11a. M. So i revisited next day (1/11/2017) at 11 a. M. As advised, on reaching there a man shouted at me to come at 4.00 p. M. And i was annoyed told them to resolve the matter now as it is not possible to come again. Then a man came to me and snatched the receipt given by the center and on questioning his rude behavior identified himself as the manager. When i asked them this is not expected from a service centre of reputed company like samsung, the manager of hcl started abusing and threatened "do what you can do, call the police" and announced to the staff that no one should entertain this man.
Now they have my phone, all invoice, service report, packing etc. I am a sr. Citizen and a retired govt. Official and still in shock and surprise from such behaviour of samsung india’s authorised service centre namely hcl services ltd situated at c-5, 1st floor, main road, janakpuri, delhi - 110058.