[Resolved] Samsung India — Samsung power bank

kumar87

from Mumbai, Maharashtra

Address:	Ghaziabad, Uttar Pradesh, 201002
Website:	www.bookmyoffer.com

Dear Sir

In continuation to the previous complaint dated 05/06/2016 at 10.26 PM regarding my update [ID No.1302537].

I would like to inform you that after visiting the Samsung authorized customer service center as prescribed by you, Samsung Service Center in Ghaziabad in the name of Garg Trading Co. at Loha Mandi, Ghazibad has refused to change my Samsung Power Bank 1600 MAH stating it to be not orignal.

I have purchased it online from online website Book My Offer with the Brand name of Samsung and proper order no.[protected] stated on it. How would a customer get to know about the original/ duplicate products being traded online. Company like Samsung is not expected to sell duplicate products online.

You are therefore requested to kindly change my power bank as it is causing lot of inconvenience. Early response on your part shall be highly appreciated.

Regards
Prem Kumar
M-[protected]

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Aug 6, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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Comments

Samsung India Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Jitendra Singh
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)