[Resolved] Samsung India — Samsung refrigerator 555 ltrs | |||
On 1st week of july 2017 i. Lodged a complaint on toll free number vide no. [protected] that there is cooling problem in the refrigerator part where as the freezer part was cooling.. The operator gave some suggestion to defrost the refrigerator to resolve the problem. I did that as per instructions but after few days same problem arises then again i lodged another complaint code no. [protected] on 14.07.2017 to send engineer to rectify the problem and i received a sms having name of engineer with his mobile number. When i contacted him, he refused to attend the complaint and told that he has given my complaint to an another person. I am sorry to point that no body has turned up for repair. Is it samsung service.? Shall i get it repaired from outside agency other than samsung or shall i go to social media to tell public regarding your service. Legal aspect. Is. Also open to me. N p kamboj [protected] Was this information helpful? | |||
Aug 24, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 15, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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