[Resolved]  Samsung India — samsung refrigerator

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201303
Website:	samsung

I had purchased Refrigerator of samsung costing Rs50000/- on 08/04/2014. In last four years atleast 5 to 6 times i got it repaired from samsung for some or other mechanical fault. Now on 11 april 2018 I was facing bit freezing problem with the freezer of my refrigerator as it was taking longer time in icing the water. I called the samsung customer care and they sent a representative to look into the problem. As per the representative, there was some gas problem so he filled the gas and charged Rs.2000/- for it and left my place. After 2 hours only there was a blast in my refrigerator and it stopped working. I called the customer care again and told them the incidence. They assured me that they will escalate the matter and solve the issue. Next day they took my refrigerator to the workshop for repairing but after two days they called and told me that the my fridge is permanently damaged and cannot be repaired. Now, they are not providing a proper solution to my problem and and neiIt was not expected from such a big company. There employees are untrained and donot have proper knowledge about the productsther replying on email. Forcing me to accept the 50% amount of the invoice value. Its shocking that samsung cannot repair its own fridge. Normal life of an fridge is atleast 10years and they have themselve made the fridge non-repairable. Now am forced with additional financial burden to purchase a new fridge.