[Resolved] Samsung India — samsung refrigerator | |||||
I had purchased Refrigerator of samsung costing Rs50000/- on 08/04/2014. In last four years atleast 5 to 6 times i got it repaired from samsung for some or other mechanical fault. Now on 11 april 2018 I was facing bit freezing problem with the freezer of my refrigerator as it was taking longer time in icing the water. I called the samsung customer care and they sent a representative to look into the problem. As per the representative, there was some gas problem so he filled the gas and charged Rs.2000/- for it and left my place. After 2 hours only there was a blast in my refrigerator and it stopped working. I called the customer care again and told them the incidence. They assured me that they will escalate the matter and solve the issue. Next day they took my refrigerator to the workshop for repairing but after two days they called and told me that the my fridge is permanently damaged and cannot be repaired. Now, they are not providing a proper solution to my problem and and neiIt was not expected from such a big company. There employees are untrained and donot have proper knowledge about the productsther replying on email. Forcing me to accept the 50% amount of the invoice value. Its shocking that samsung cannot repair its own fridge. Normal life of an fridge is atleast 10years and they have themselve made the fridge non-repairable. Now am forced with additional financial burden to purchase a new fridge. Was this information helpful? | |||||
Jun 11, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 09, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||||
Add a Comment | |||||
61%
Complaints
18886
Pending
0
Resolved
11174
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Post your Comment