[Resolved]  Samsung India — samsung refrigerator

Address:

Valsad, Gujarat, 396191

To whomsoever it may concern

Myself Nehal Jain residing in Vapi, Gujarat had registered a complaint for my Samsung Refrigerator on 24th July 2018.

Within 48hrs of my complaint the technician was sent to my place and after the check he said it will take 3-4 days time to repair. We waited for that period and post that I started calling the Samsung toll free no. to get an update of my refrigerator. Firstly everytime I called I had to explain my problem to different executives who answered the call all the time. Inspite of requesting of talking to 1 person about my problem they never heard. After this everytime I called I was given a next date which never came till now.

Later when I found no point talking at the toll free no., I thought of contacting the local service center. When called them they were super careless about there service. They kept fooling me with next dates. And inspite of so much delay, we still haven’t found solution to our problem. All they have come up with is our refrigerator cannot be repaired and we will get our money back with 15% depreciation. Our refrigerator is around 1.5 yrs old and we bought it for 70000 Rs, now we have to bear the depreciation. Why should we bear such huge loss??

We buy such expensive products under big brand names and we considered Samsung to be one of the leading brands but we were so wrong. I am highly disappointed with their service, will never ever buy it’s product nor recommend anyone to buy it.

If there is little shame left, I would expect the company to respond. Waiting for reply.

Nehal Jain
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