[Resolved]  Samsung India — samsung refrigerator

Address:

A 302,Annapurna Villa, Eden Park, Indralok Phase 6, Bhayander East , THane -401105, Thane, Maharashtra, 401105

Dear sir/madam,

I purchased product 6 months back and the internal parts of the refrigerator door compartment is having crack and vegetable compartment is also had a damage while i have not even removed the complete seal of internal compartments. This is really ridiculous that sumsung is giving us such a low quality product. Earlier also i had a samsung refrigerator only, which i used for almost 10 years but never ever seen any crack or got broken. I am not happy with the product been delivered to me. This is a defective piece i received which is showing a bad quality of product which is getting damaged before a year only.
I logged a complaint via croma for defectiveness of the product after that engineer came to my place and checked the product and looking at the condition of the product agreed in front of me that this a damage only bcz seals of the internal compartments are as it is still there is crack is been raised in the door compartment and vegetable trolley had a damage so early. After 2 day i got a call from samsung stating that this a physical damage and i have to pay for this. If m receiving such a low quality product with paying so high cost only for brand then why should i buy samsung product when they don't have quality of their products
I always trusted samsung alot for quality alot but this lost trust on samsung.

My bill details :-
Sla[protected]
Item code:-163452
Hsn:-8471
Product bought from croma showroom in bhayander west

Why should i buy samsung product when samsung is not giving any assurity about parts getting damaged.

I have almost everything at home only samsung but now i have to change this bcz samsung lost the quality of products.

Samsung people blaming me for the product damage by stating its physical damage. This is too much. Third class products samsung delivering to the customers now.

I need mail id of ceo and md so that i can ask why they charge so much when they cant deliver the quality to the customer.

Regards,
Padmaja desai
Mo. No:-[protected]/[protected]