[Resolved] Samsung India — samsung refrigerator cooling issue

sanpreet1

from Delhi, Delhi

Address:

New Delhi, Delhi, 110025

I am very disappointed with Samsung. I bought a Samsung fridge model number PR19J2724VL from your local dealer Sonu electrical & Electronic Jangpura New Delhi in the month of September 2015. But now the refrigerator is not cooling. I called the Samsung customer care and they arrange the engineer to visit my home to check the problem. Engineer checks the refrigerator and told me that refrigerator gas exhaust. Now you have to pay 1800 rupees to fill the gas. I am totally denied to pay the money because it’s manufacturing defect by the Samsung. Generally refrigerator gas average life expectancy for a properly maintained refrigerator is between 14 and 17 years. I have properly maintained my refrigerator and set its working on 1 number only. But now after only 3 and half year gas exhaust problem. This is totally manufacture defect. You are requested to solve the issue as earliest. My registered mobile number is [protected].

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Mar 20, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd