[Resolved] Samsung India — samsung refrigerator double door model no. rt37m5538sl/hl

MANOJWJK

from Delhi, Delhi

Address:

Block A, Sector 46, 597, Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir
I have purchased a samsung refrigerator model no. Rt37m5538sl/hl on 20.10.18. On 13.10.19 the cooling stopped as gas has leaked out and as intimated by technician the charging tube, filter needs to be changed as noida climate damages these items frequently. The repair cost charged is rs 1640/- on 16.12.19. Receipt no. 37073 dated 16.12.19 refers.
In this connection i would request samsung to provide good quality parts specially filter, charging tube with rust proof coating so that consumers are not forced to shell out money every year. Also one year is too short a warranty and this refrigerator is going to be very costly if i have to shell out money for replacement of substandard part provided in refrigerator.
I would also request you to refund rs 1640/- paid on 16.12.19 for replacement of charging tube, filter and gas charging. Regards
Manoj gupta
Director
Ministry of earth sciences
Mobile [protected]

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Feb 9, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd