[Resolved] Samsung India — samsung refrigerator - rt34dvms1/xtl

kalyanpv

from Delhi, Delhi

Address:

600092

I had come across service issues with my refrigerator for excess cooling and creating problems on consistence cooling and for the same i had requested samsung team to service the product.

I happen to understand from the service engineer that the spare part for this refrigerator has been discontinued and its not serviceable. I bought this refrigerator for around 30k and now seems to be waste box with serving its purpose.

I bought samsung product thinking of its brand name and after sales support for years.

I need support from samsung on servicing the product or replace my fridge with similar product which has support on after sales service.

Was this information helpful?

No (0)

Yes (0)

Jul 16, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jun 14, 2018

Updated by kalyanpv My product details for Information and action from Samsung
Model : RT34DVMS1/XTL
SERIAL NO : 00444ZAX900407W.

service engineer mentioned, defrost heater needs to be replaced for this fridge which is not available from Samsung warehouse.

all I need to fix the issue with suitable parts from Samsung team and retain their brand value which is trusted by people. or provide me exchange of similar fridge which has after sales support.

Thank you.

Verified Support

Jun 14, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jun 15, 2018

Updated by kalyanpv Hi,

Pls note my Mobile number : +91 [protected]
my email id : [protected]@hotmail.com

Regards
Kalyan.