1. I purchased a samsung refrigerator - rt42k5558s9 from reliance retail limited, kpct, fatimanagar, pune for rs 48000.00, which was delivered to my home on 12 june 2016.
2. The serial no. Of the refrigerator is 0dvb4dah300136, and the sales order no. Is [protected].
3. This refrigerator is not functioning properly, with excessive accumulation of frost and ice within the main fridge section leading to spoilage of cooked food, vegetables and fruits.
4. Despite repeated complaints since 09 august 2016 lodged by my wife and me on telephone (5 times) and email (3 times), the overall response from samsung support staff has been extremely poor. Only twice have the technical support staff have visited. During the second visit on 18 august 2016, the technician attempted some repair work, but the original defect remains.
4. We feel cheated and it seems that after paying such an amount and the fridge being in warranty, samsung india is dragging its feet and trying find reasons to delay
5. We have asked (A) samsung technician who visited us on 18 august 2016, and (B) customer care on telephone as well as by email - to replace the defective refrigerator immediately.
6. Samsung india is yet to reply, while this defective refrigerator continues cause damage to food products stored in it as well as unnecessary harassment to our daily life.
Sourav sen Was this information helpful? | 
Samsung India has not provided any solution, and there response is extremely ambiguous.
The details of my last email exchange with them is as under.
Tue 9/13, 10:25 AM
Go Samsung Support
Your question
1. I purchased a Samsung Refrigerator - RT42K5558S9 from Reliance Retail Limited, KPCT, Fatimanagar, Pune for Rs 48000.00, which was delivered to my home on 12 June 2016.
2. The serial No. of the refrigerator is 0DVB4DAH300136, and the sales order No. is [protected].
3. This refrigerator is not functioning properly, with excessive accumulation of frost and ice within the main fridge section leading to spoilage of cooked food, vegetables and fruits.
4. After repeated complaints since 09 August 2016 lodged by my wife and me, Samsung technical support staff have collected all details and records from us EXCEPT THE WARRANTY CARD PHOTOCOPY.
5. We are waiting for the refund / replacement of the defective refrigerator supplied to us by Samsung AT THE EARLIEST.
6. You are advised to initiate immediate steps for the collection of THE WARRANTY CARD PHOTOCOPY.
7. This will be the least _quotSamsung India_quot can do for correcting the financial and mental harassment as well as possible health hazard that we are being subjected to because of supply of a defective refrigerator by _quotSamsung India_quot.
Counselor answer
Dear Mr. Sen,
Greetings of the day!
Thank you for taking out time for sending this email to Samsung and making us aware about your concern.
This is with reference to your concern regarding your Samsung Refrigerator.
We would request you to treat this incident as an exception and not as a yardstick to evaluate the quality of service, we strive to achieve for our valued customers.
As per telephonic conversation; we would like to inform you that we have follow up from service person Mr. Prasant on [protected] from Reliance Retail Ltd, he informed us that he will surely contact you on today regarding your Issue, and update the status regarding the same.
You are our valuable customer and we appreciate your patience in this regard.
However, we will surely work out on that, if any kind of inconvenience kindly reaches us via the same channel we will surely contact to you and provide you proper resolution.
The Reference number of your email is [protected].
For any further assistance you may contact our Customer Care Support Team (24*7) on number[protected].
You are our valuable customer and Samsung looks forward for continuous association with you in future.
Warm Regards,
Alpana singh
(Technical Support Team)
Samsung India Electronics Pvt. Ltd.