[Resolved]  Samsung India — Samsung Refrigerator RT50H5809SL/TL - Multiple Issue within 2 years

Address:	Gurgaon, Haryana, 122202
Website:	www.samsung.com/in

This is to bring to your kind notice that I had purchased Samsung Refrigerator Model RT50H50809SL from your Dealer EZONE, Great India Place Noida for a consideration of Rs 53990.04 paid with the Invoice No 91475207 on 5th Apr'15

The said refrigerator has suffered from the following defects:
1. In a short period of 10 months only suddenly the refrigerator stopped cooling therefore I raised a complaint at the samsung service center. Henceforth the service engineer came after 2-3 days and he reported that the gas has leaked. so he came the next day to repair the tubes which had leakage and refill the gas.
2. In another 10 days, there came up another major issue in the refrigerator. All sudden, it sounded like it's fan had become a mini generator and started making an annoying sound and the cooling stopped in the refrigerator portion. Again, I raised the complaint to Samsung service center, the technician visited after 3-4 days and analysed the product, he reported that apart from that noisy fan there were other issues with the refrigerator. As per his report, defrosting was not functioning and the thermal fuse was faulty as well.
As we faced so many issues with the new refrigerator during the warranty period, I requested Samsung team for the replacement of the refrigerator but Samsung team insisted on repairing the unit. Ever since then I have been following up with EZONE AND Samsung service center and lodging complains plus i have spoken to numerous so called "managers" but all went in vain. Ultimately, I decided to get the refrigerator repaired on a condition that samsung would extend the warranty period by one year. And within that one year if I face more problems the refrigerator would be replaced.

Samsung agreed to this and extended the warranty till 5th June 2017.

3. Again in November'16 again the refrigerator started leaking, again I raised the complaint and technician informed that the defrost is not working and the ice getting deposited and the drain is getting chocked. He failed to diagnose the issue & adviced to switch off the refrigerator for 2 days so that ice would melt.

4. On 3rd Feb'17 again the refrigerator started leaking, again the complaint was raised and technician visited informed that again the defrost is not working, ice is getting deposited and the drain is chocked again. Technician still does not know what the actual issue is. He is recommending to stop the refrigerator for another 2 days.

I have reported the above matter to Samsung & Ezone several times and also requested - as the refrigerator yields improper service and needs replacement of spare parts during the warranty period, it clearly indicates manufacturing defects. The manufacturer and the dealer are severally and jointly liable to either replace such a unit or refund the purchase price. But despite all my pleadings you have not replaced the refrigerator and it is giving troubles again and again which is indeed regrettable and highly unprofessional.

You are hereby finally called upon to
• Return the price / charges paid, and
• Pay compensation for financial loss suffered due to your negligence,

Failing to do so within 10 days I will pursue a consumer court case on samsung india.