[Resolved]  Samsung India — Samsung Refrigirator

Address:

Thiruvananthapuram, Kerala, 695011

I bought a Samsung refrigerator from a reputed dealer of yours in Trivandrum (QRS) on 18/12/2016 . The itemcode is SAMRT30K3983BZ . I got this delivered the next day itself.But within a week the refrigerator stopped functioning.A fter repeated calls the service engineer came and found out that the main board was damaged and has to be replaced .I contacted your regional head and told that this was a serious issue where the main component of a product has malfunctioned within a week of purchase.I told him very clearly that I have lost faith in your product and want the refund of my money .He said it will take 15 days for the refund and that I have to provide the copy of my bank passbook along with the copy of invoice and id proof .These proof was collected by a very arrogant service engineer who was not answering any questions properly and was at times making mokery of the whole situation asking questions like "oh your fridge is not working what happened?" .Is this the way samsung has trained the srvice professionals to behave? This was unbelievable .

It is now about 15 days after the required proof was collected and now your area sales manager when contacted is giving the version that he hasn't specified anything about refund and will replace the refrigerator as soon as possible .

I bought this fridge for my mother when i came for leave. I had talked to the area manager myself at that time and thought that the issue is settled. But now it seems that the situation has worsened .I am working in USA, I tried calling your area sales manger several times and he is not picking up the phone

I don't want a replacement as i don't believe in your product and was very much dissatisfied with your customer service .I would need my money back as soon as possible

I hope you will address this issue as soon as possible

Regards
A very much dissatisfied customer