[Resolved] Samsung India — Samsung RF RT39K5518S8

smag

from Ahmedabad, Gujarat

Address:

110057

I had purchased this fridge on 10/06/2016 from Samsung Showroom at Vasant Vihar, New Delhi. in Jan2017, there was ice formation in the bottom part of fridge and your customer care set up took about ten days in replacing the faulty part causing great inconvenience to us.. The same problem has cropped again indicating that the unit supplied to us is defective and needs to be replaced which must be done urgently to avoid further continuing inconvenience.

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May 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

smag

from Ahmedabad, Gujarat

email address- [protected]@yahoo.com
mobile no----[protected]
customer care ref ID is[protected]
Although your Engineer has attended to the problem on 05/04/17 but we are being put to lot of inconvenience in the process and this has happened for the second time in three months, the first being in Jan17 and this defective fridge must be replaced at the earliest to avoid further inconvenience to us.