[Resolved] Samsung India — Samsung s upgrade offer via the My Galaxy app

rodi198

from Bengaluru, Karnataka

Address:	560003
Website:	www.samsung.com

Hi

In my galaxy s6 there is an app by Samsung which is the my galaxy app. In this app there is an offer for upgrade. Once u select the upgrade option the app checks for the condition of the mobile and gives a price for exchange and directs you to the nearest Samsung smart cafe.

But when I went to the Samsung smart cafe with this information they said they cannot exchange the phone as they have no information about the app nor the upgrade offer.

I highlighted my query to all email ids relevant to Samsung but nobody from Samsung is ready to respond to my query. I wrote to the CEO s desk for which I received a call from them asking for more details about the phone and concern and said they will highlight the same to their sales team. But it's been 5 days now and no reply.

Looks like people in Samsung are clueless about what is going on in their company. Nobody knows about this offer in their build in app.

I am very much dissatisfied by the kind of replies or the approach with which Samsung is dealing with my concern.

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May 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 21, 2016

Updated by rodi198 Hi,

I have not received any reference number. I had received a call stating i have to contact My.Samsung app Team, But there is no response from the My galaxy team.

From "help.[protected]@samsung.com" i have recieved a mail reply stating that i need to contact "http://www.samsung.com/support". When i contacted the sugested, i registed my complint with the CEO desk. Recieved a call they took all my details over mail but after that no response.The person to whom i send my mails were "ajit.[protected]@partner.samsung.com"

I have also been writing to Samsung Top management Email Id's 2 times in a week, but there is no response from them. The email ids i am sending mails are as below. But no response from any one.

hc.[protected]@samsung.com
[protected]@samsung.com
b.[protected]@samsung.com
k.[protected]@samsung.com
ranjiv.[protected]@samsung.com
sunil.[protected]@samsung.com
[protected]@samsung.com

Other Support Email Ids to which i am sending mails are as below.
my.[protected]@samsung.com
ajit.[protected]@partner.samsung.com
[protected]@samsung.com
help.[protected]@samsung.com
support.[protected]@samsung.com
sales.[protected]@samsung.com
heena.[protected]@partner.samsung.com

No response has been received from Samsung Team till date

Nov 23, 2016

Updated by rodi198 Hi,

I have not received any update from Samsung Experience Team.
In case any information is required you can contact me on [protected]@gmail.com

Regards
Rohit Rao