[Resolved] Samsung India — samsung s7 edge cashback

satyam_05

Address:

Pune, Maharashtra

I have purchased samsung s7 edge coral blue on 19th july 2017 (Imei [protected]) at ssk retails pvt ltd, samsung cafe at phoenix mall, vimannnagar pune
At the time of purchase rs 10000 cashback offered on the model within 90 days of purchase.
But even after completion of 120 days, cashback has not yet received.
I have communicated thru email to plutus team as per mail id and contact no shared on txn slip and also retailers ssk.
They have informed on mail that policy changed from 90 days to 120 days!

Pls look into it and arrange the cashback immediately.

This is causing great inconvenience to me.

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Dec 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd