[Resolved]  Samsung India — samsung s8+

Address:

Chennai, Tamil Nadu, 600034

Hi i am dr kribakaran from chennai. I purchased samsung s8+ on 13.07.2017 earlier i was using apple6+. When asked the difference and advantage of samsung s8+ over apple i was told rather promised that samsung s8+ is fire roof water proof and has a glass or screen that never breaks. I was convinced and bought this phone. However i was happy with the performance but just last week while taking my phone out of my pocket (Trousers pocket) it fell down in my home. I was completely shocked and shaken to see my phone screen has developed crack in 2 places. Such a short distance that too an accident therefore it was not a powerful drop too. For that the screen is gone.
What is more awful was your customer care in chennai and the ones i spoke over phone. I understand physical damage may not be covered under warranty but how could a phone so expensive and promising break for such a small fall from such a short distance. They say i have to pay ₹17500/ for replacing the screen. But all your advertisements say that the phone was double tested for fall and water proof. https://m.youtube.com/watch?v=aH8YTQaA7qo. this is one of your advertisement which ensures that the phone is super safe from fall. I want a solution for this at the earliest.
If my screen is not getting replaced i will make sure i fight this out in the consumer forum.