[Resolved]  Samsung India — Samsung s8 defect

Address:	Ratlam, Madhya Pradesh, 457001
Website:	www.samsung.com/in

It is with utmost dissatisfaction and pain that I am writing this mail to enlighten the state and service of Samsung. They had broken the trust that a customer envisages in a brand like Samsung. Though there are literally hundreds of options available in the market, I chose Samsung over others just to make sure that the after sales service and customer support I should be getting should be on par. However, I am sorry to say that Samsung had disappointed a loyal customer and in fact my entire family who had always believed in your products and services for every product starting from a mobile phone to television to washing machine, yet treated worst than I ever imagined.
I had Purchased an Samsung Galaxy S8 on 5-May-2017.On 9 of may i had faced an weird issue with my mobile thats it my s8 got reset automatically after restarting for about 3 time and heating also.So i reported error on Samsung member app with my error report for which samsung has replied me that its an bug which will be resolved after an Factory reset by me, so i factory reseted my phone.After factory reset i faced an weird issue again of some Red tint and screen burn issue for which i had again called and messaged on samsung member for which samsung replied me with that an software update is being rolled out for his.So i actually seen an update and updated device but after updating i still facing serious screen burn issue on display for which i had seen in samsung member app forum about s8 that it is an defect of hardware.On 22 of may when i removed my screm guard of my device due to some dust gathering at top bezel i noticed that the dust in not on screen guard there is an gap in between upper bezel and glass of my mobile for which i drop images of gap and error report for the same on samsung member app for which i got an reply from samsung that i should phycially inspect my device at samsung care so i visited samsung care and they inspect my device and told me that its under warranty defect issue which we will solve by ordering parts and as my handset is an samsung flagship and have issue from start i dnt hv any intension of reparing it, so i called samsung care number and ask them to replace my device but from 24 may to 29 may they just listening to all my isssue and gathering proof and information from me and arranging call backs which i never got for which they always reply that my number are nt reachable when they tried to call me (i had given 3 number to them).they just have some issue calling me i understand so i call them daily for solution but daily a new person and new senior executive Finally mr Saurabh have esclated my case to High Authority person that is Mr Ankit Singhal Customer satisfaction department samsung india, as always he also unable to call me so i called him on his desk number after 20 tries on 31-may 2017 he gathered all info of mine again and asked me for proof that i have faced issue in my s8 from buying date so i told him that i have all the mails and call history with samsung and samsung member app u can get it frm there but he said no, so i called samsung care again and. Connected my call to samsung senior executive Mr mayank saxena whom i told all the issue about my device and my case history, and told him to coordinate with mr singhal by providing my mails call and problems history with my device for which i mailed to samsung ceo and samsung member app and called many time to samsung care, i said no to mail me those details but he agreed to coordinate to mr ankit singhal and provide all this details to him, so i called mr singhal again on 1 june and he told me that he has coordinate with mr mayank saxena and got all my details and proof, he then try to convince me for extended warranty repaired by extending 1 month waranty of my device if i choose to repair for which i said no and so he said me to provide me invoice and i had provided him the invoice and he further contacted my area service manager mr Deepak Srivastav for ditributor invoive which he got, on 2 june he told me via email that kindly submit handset to service centre so that he can examine my handset by legal procedure and obatining pics and defects pic from manager of service centre so i deposited my handset to mr Darshan tewani, i again mailed him tht sir that i just deposited my handset for examining for your satisfaction that my device is faulty after examing earlier also not for repair so he told me that sir i will try my level best.its beeing again 2 day now i got a mail frm him that he will not be avaible till 12 june
I eve tried reaching your customer care as soon as ii got mail One of your associates there s me point blank that "SORRY FOR THE INCONVENIENCE SIR, THERE IS NOTHING WE CAN DO AS ur case is opened with ankit singhal and only he can help you.mr ankit singhal has told me in mail that kindly call samsung service care[protected] for any help or i[censored]rgent kindly contact ms sonia updhyay on sonia.[protected]@partner.samsung.com.im really frustated now by calling and mailing and explaing my issue to everyone as im samsung elite flagship customer and use all premium handset and facing isse frm start with samsung still samsung nt providing any replacemnt to me.I just want samsung to prvide replacement to my device as im facing issue from start which they are aware of.My handset is still at service centre of which i have jobsheet with SaMsung have all info regarding my handset with my Name -Narendra verma and mobile number [protected]
I just want replacement frm samsung as they have really failed to satisfy me with repair quality in past also and now i wont satisfy with repairl because my device worth is ra 57900 for which paid in cash and i wont compromise with repair within 1 month of purchase and all the issue i facing frm start are proof that i have an defective device which should be replaced and please help me please
I really do not hope any service now. I write this to serve as an eye opener to all your prospective buyers. This is what I call sophisticated hooliganism.

Once, Yours Loyal and Irate Customer,
Narendra Verma