[Resolved] Samsung India — Samsung s8, mobile not working

satheesh02

from Hyderabad, Telangana

Address:

600006

I bought the new s8 samsung from poorvika chennai on 14/06/2017 and faced a lot of issues with the phone and called the customer care and checked the phone through remote and confirmed that the phone had hardware issues.

Informed me to go the service centre, i handed over the phone to the service centre and they said they will replace the phone.

When tried calling them no response so called the customer care and no one gave me a responsible answer.

They are not replacing the phone and keep me waiting.

Samsung service number : [protected]

Purchase invoice number :si/ekk/3940

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Jul 29, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Niral Katba

from Jamnagar, Gujarat

Want to return order reference no. [protected] of combo pack of Samsung power bank 25000 mah, charger and Bluetooth. Because the dealzkart send me duplicate products and also power bank not working properly. So i want to return this products and give my money back..

Samsung India Customer Care's response, Jun 27, 2017

Verified Support

Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

arunchugh

from Nawanshahr, Punjab

Myself Arun and I am from Abohar, Punjab. I bought my Samsung Refrigerator at 2012 and i am facing issue from 2016. I have all conversation which held between me and local Samsung Customer Care. My Refrigerator is dead from last one month and we don't know where to go. Please help us if you can.

Kind Regards
Arun Chugh
[protected]@gmail.com

Samsung India Customer Care's response, Jun 27, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd