[Resolved]  Samsung India — Samsung S8 Plus 128gb

Address:500032
Website:shop.samsung.com/in

-i had bought samsung s8 plus 128gb in samsung e shop with the emi payment as option with the icici credit card for rs 74900/- for 12 months.
-my order number is[protected] i had bought the device on june 6th 2017
-i got the statement from the bank saying to pay the full amount and i had called the samsung customer care saying the it had not converted to emi but they had informed me that it will be converted in 4 to 5 days but it didnt happen and i called them saying that it is not converted after 5 days but they informed me that they will see the amount will be reverted back.
- i had called them 5 times regarding this but they informed me that it is not in our hands we will see it is resolved but my payment date of credit card bill is on 26th of june 2017.
-it had been 17 days i had complained but no response.
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Jul 28, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Jul 11, 2017
Updated by tsrr123
Samsung Didn't give any update about my complaint till now
Complaint comments 

Comments

My name Gyan.Mehra
And I'm return samsung battery pack
And my mob. No is [protected]
Pin. 335063
Plz contact me

Samsung India Customer Care's response, Jun 27, 2017
Verified Support
Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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