[Resolved] Samsung India — samsung s8+ poor quality | |
I recently brought the flagship device s8+ due to its stronger 'virtually indestructible' display as advertised by samsung. While i was using the phone i accidentally dropped the phone on a ceramic tile (On the floor) from a height of hardly 2ft. As a precaution i had the phone protected in a case. Yet, the phone's screen cracked at top right corner. The display is working fine. Despite of gorilla glass being scratch resistant, my phone has also recieved some scratches. I am a past user of the s7 and currently own two s7 edge i never had a problem with those devices. The cracks of the screen are on the front camera too, the lens is undamaged but due to the crack passing on top of the camera the pictures captured from the front camera are distorted. I have tried visiting the customer service but in vain. New display is ridiculously costly. Costing 15000/- rupees. Also the customer service person told me that samsung claims the display is virtually indestructible but does not cover the warranty of the display. It is actually surprising because the screen is not soo fragile. I have seen youtube videos of s8+ being dropped from a height of 10 ft yet the phone apart from some corner dents was as good as new. Being a loyal customer and having faith in samsungs products i brought this flagship phone believing it to be stronger, its display was particularly claimed to be virtually indestructible. Recent news articles have also stated that the flagship device's display is actually fragile than you expect it to be. Was this information helpful? | |
Nov 9, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 09, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |
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